Privacy Policy
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Effective Date: June 29, 2020
This Privacy Policy ("Policy") addresses the ways in which Metro Door, Inc. ("Metro Door") collects, uses and discloses information when you visit www.metrodoor.com (the "Website") or interact with Metro Door. When we refer to "you," or "your" in this Policy, we are referencing you, the individual user or person that accesses, uses, and interacts with us through the Website, via email, or by telephone. References to "we," "our" or "us" is intended to mean Metro Door. If you have any questions about this Policy, please feel free to contact us using the contact information included at the bottom of this document.
What Information Does Metro Door Collect?
The information that we collect on the Website, over the telephone and via email depends upon your interactions with us. When you arrive on our Website, we will deploy internet cookies as detailed more fully in the Section of this Policy entitled "Internet Cookies – Cookie Policy." If you choose to utilize the "Contact Us" feature on the Website, we will collect your name, email address, telephone number, street address, a subject line and the content of your message to us.
Our Website includes functionality that enables you to request a quote for a product. If you choose to utilize this feature, we will collect your name, email address, a subject line for your inquiry, and the content of any message that you choose to submit to us for purposes of providing you the requested quotation. A variety of products and parts are available for purchase on our Website. Should you choose to purchase items utilizing our online store, we will collect your name, company name, billing address, mailing address, payment information, and any other information that may be pertinent to fulfilling your order.
If you contact us via telephone at (833) 969-3667, we will similarly collect your name, email address, telephone number, address, the content of your inquiry, and any other details you provide to us that are relevant to your request. In the event that you contact us via email, by sending a message to sales@metrodoor.com, we will collect your email address, name, the content of your message and any other details that you choose to provide to us.
How Does Metro Door Use the Information it Collects?
We use the information that we collect from you when you request a quotation for a product for purposes of responding to your request. In the event that you choose to purchase a product or part from our Website, we use the information that we collect from you in connection with the transaction to fulfill your order and process your payment through a third party service provider. This information will also be used by us to render any customer support that may be requested by you.
When you contact us through the Website, via telephone, or email with any other question, comment, or request for customer service, we will use the information you provide us to respond to your inquiry. In each of the aforementioned instances, including your request for a quotation or the purchase of a product or service, we will also use your email address to add you to our direct email marketing list. From time to time, we will send you emails about Metro Door's products and services. You may unsubscribe from these emails at any time by following the instructions at the bottom of each such message for unsubscribing from our mailing list.
Internet Cookies - Cookie Policy
Our Website utilizes internet cookies, which are small files that our Website transfers to your computing device through your web browser. Internet cookies enable us to capture certain information from your computer, including your computing device type, the operating system that you use, the name of your internet browser, your internet browsing history, the date and time of your arrival on the Website, the amount of time you spent browsing on each page of the Website, your internet protocol address, a unique online identifier, your geographic location, preferred language, and other statistical information about your online visit.
We use internet cookies to help facilitate your transactions through our online store, to combat against fraudulent transactions, to manage web traffic on our Website, understand and save your user preferences for future visits to the Website, to determine the effectiveness of our advertising and marketing programs, to detect and troubleshoot issues with our Website, and to compile aggregated data about site traffic and interaction in order to optimize your experience browsing our Website and to offer you with better experiences and functionality on our Website in the future.
Your Choices Regarding Internet Cookies
Depending upon the computing device and internet browser that you utilize to access the Website, you may have the option to toggle or change the settings on your device and/or internet browser regarding the way in which your device handles internet cookies. For example, your internet browser might include settings to warn you each time a cookie is being sent to your computing device or you may have the option to reject cookies all together. Since each computing device and internet browser handles cookies in different ways, we encourage you to consult your device's and internet browser's help file for more information about your options for cookies. Please be advised that if you choose to disable, block, or reject cookies, that not all functionality on the Website will work properly for you.
Does Metro Door Share the Information it Collects with Third Parties?
Third Party Service Providers
In order to provide you with the content, functionality and features available on our Website, including our online store, we utilize third party service providers. These third party service providers include website and data hosting providers, a third party payment card processor, email, software, marketing, advertising, and logistics service providers. These third party service providers are restricted from using your personal information, such as your name, email address, or telephone number for any other purpose other than to render their respective services to us.
Marketing and Advertising
We utilize the information collected and maintained in our customer relationship management system for the purposes of facilitating our marketing efforts, including direct email marketing.
Compliance with Law; Preservation of Rights
Metro Door reserves the right to disclose any information that we have collected and that you have made available to us if its release is required for disclosure, as determined in our sole discretion, in order for us to comply with a legal obligation. We will also disclose your information where required in order for us to protect our rights, property or the safety of Metro Door, its customers, or other persons.
Sale of the Company
In the event that Metro Door, or substantially all of Metro Door's assets are sold, or we reorganize or merge into another company, the information we have collected, including your personal information, will be among one of the transferred assets included in any transaction.
Do Not Track Signals or Requests
Please be advised that our Website does not respond to or otherwise acknowledge any Do Not Track Signal or request from an internet web browser because there is no universal system or standard for doing so.
Third Party Hyperlinks
Our Website contains hyperlinks to other websites that are not owned, controlled or operated by Metro Door. Please be advised that we have no control over the content, information, business or privacy practices of any website that is owned or operated by a third party. We encourage you to review the privacy policy and any other related terms of service or use for any third party website that you may visit. Please be advised that under no circumstances will Metro Door be responsible or liable for the content, information, business or privacy practices of any third party website.
Our Policy on Children's Privacy
Metro Door does not knowingly solicit information or otherwise market to children under the age of 13. Visitors to our Website must be at least 18 years of age. If you are under the age of 18 or otherwise classified as a minor under the law of your jurisdiction, you should terminate your browsing session on our Website. Anyone under age 18 is not permitted to provide us with any personal information whatsoever. If someone under the age of 18 has provided us with personal information, the child's parent or legal guardian should contact us using the information provided in this Privacy Policy to have the information deleted from our system.
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Changes to this Privacy Policy
We reserve the right to make changes to this Policy, as we deem appropriate in our sole discretion from time-to-time. If we make a change to this Policy, we will post those changes to this page. We will also include a "Last Modified" date at the top of this page to assist you in determining when our Privacy Policy was last updated. It is your responsibility to regularly check this page and review this Policy for updates. In the event that we make a material change to this Policy concerning the way in which we collect and use information, we will provide notice of such a change on the main page of our Website or we will request your consent to a particular change where consent is required by applicable law.
Options Regarding your Information
If you would like to review, correct, update, or delete any of your personal information that you have provided to us, such as your name, email address, phone number, company name, mailing address, or any other information that you have provided to us, please contact us using the information provided below. We ask that you clearly describe your request to enable us to locate you information or to contact you for additional information as necessary to complete your request.
Contact Us
If you have any questions regarding this Policy, please contact us using the following methods:
Email: sales@metrodoor.com
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Telephone: (833) 969-3667