 |
 1-800-669-3667 24 Hours A Day 7 Days A Week 365 Days A Year www.usarepairs.com |
One Company Protects Your Facilities ...
And Maintains Them Too.
At Metro Door, your satisfaction is our top priority. Which is
why our service division, USAFM was created. USAFM is a 24-hour
national service network. Whether it is mid-day or midnight, our
professional and courteous customer service representatives are
available to you with expertise and friendly assistance - ready to
troubleshoot problems and expedite a resolution by dispatching a Field
Service Technician to your business. Many times, we can offer solutions
over the telephone, BEFORE dispatching service.Our Facilities Repair and Maintenance Service is Unsurpassed.
With more than 5,550 Field Service Technicians nationwide, we have the expertise to service doors, roll-up doors, gates, windows, lighting, plumbing fixtures and miscellaneous items within your facility - all in a timely manner. We understand the demanding schedules of facility maintenance and loss prevention professionals, and we know that any inconvenience, from a broken window to a blown electrical system, can be a serious setback. Additionally, with our product line of security closures and availability of loss prevention products (including key systems), loss prevention managers can rely on USAFM for almost all of their needs.
- Prompt response to all emergencies - 24/7
- Single source Nationwide repair provider
- Experienced and dedicated service teams who specialize in repairs and maintenance
- Project management which allows us to complete your program from start to finish
- Tracking and scheduling of all jobs
- Financial control
- Enables store management to focus on customers not repairs
Dedicated Customer Service Teams Ensure High Quality.
When you call USAFM, we give you true personal service. As a USAFM client, you will be given a committed personal service representative. You will not be bounced around to others who are not familiar with your needs. You will have a single point of contact who knows your business. A Team leader will be responsible for overall quality assurance and maintain this by consistent corporate customer and field technician contact. 100% of service requests are followed up on by a member of your dedicated service team who are familiar with your policies, procedures and field personnel.
Services Provided:- Rolling and Sliding Grilles
- Rolling Doors
- Carpentry
- Painting
- Drywall
- Flooring
- Electrical
- Plumbing
- Doors
- Automatic Doors
- Glass
- 24 Hour Emergency Glass Replacement and Board-ups
- Building Code Violation Correction
- Security Shutters
- Dock Levelers
- Panic Hardware
- Fixture removal/disposal
- Safety and Security Film
- Multi-Store Project Management
- Special Projects
- Detex Distributor
Customer Testimonials
We take pride in the friendly, effective services we provide our corporate retail chain customers. Here's what some of our valued customers have to say about it. As your one-stop facilities maintenance company, we'll work hard so that your words might grace our testimonial trophy case too!
"It has been a pleasure partnering with Metro Door over the last 10 plus years to provide quality repair & maintenance service to our 1,300 stores nationwide. Samantha, Lisa and your entire team has done a fantastic job servicing our account and we appreciate their efforts."
- Manager of Repair & Maintenance, National Jewelry Retailer
"No service provider is perfect. Metro Door doesn't ever forget that. They are true pros and get the job done. They have fewer escalations than our other providers. Whenever there is a problem their responsiveness is incredible and they get it fixed right no matter what it takes. They never waste my time with excuses, they just deliver."
- Retail Facility Manager, Entertainment Company
"Hi Metro-I want to thank you because you guys are doing absolutely awesome! I have had a couple DM's e-mail me saying how quickly everything is being done and how happy they are! We really appreciate it! Keep up the good work! Thanks so much!...."
- West Coast Retailer
"Thanks for your awesome response. I really appreciate all that you do to help us run a smooth business. I look forward to working with you this coming year!"
- Retail Operations Analyst, Oregon
".... that's why I like USAFM; everyone is always nice and they do follow-ups. That's a big deal for me!"
- Maintenance Supervisor, OH
"....Service and follow-up are fine, great. I'm very happy with USAFM."
- Maintenance Manager, PA
".... I love USAFM. My service representative always lets me know what is going on and keeps me on my toes regarding open proposals. People at USAFM call back and that is so important."
- Retail Facilities/Construction Manager, MN
"....As Facilities Coordinator, I deal with a lot of service companies, some good, some bad. I am writing today because the level of service we are currently receiving at USAFM is superior. I just wanted to take a minute to thank you for providing us with such good service."
- Facilities Coordinator, MA
Our Service Mission Statement
Each service employee is thoroughly committed to the retail and commercial marketplace. Our goal is to provide high quality, cost-effective maintenance and repair services by working through the framework of new, more expedient and efficient technologies. With the cooperation or our extensive, independent service provider network and our family of professional employees, we will strive to assure expeditious delivery of maintenance and repair services.
To request additional information about our national service program, please click here.