One Company Protects Your Facilities ...
And Maintains Them Too.
At Metro Service Solutions, your satisfaction is our top priority. Which is why our service division, Metro Service Solutions was created. Metro Service Solutions is a 24-hour national service network. Whether it is mid-day or midnight, our professional and courteous customer service representatives are available to you with expertise and friendly assistance - ready to troubleshoot problems and expedite a resolution by dispatching a Field Service Technician to your business. Many times, we can offer solutions over the telephone, BEFORE dispatching service.
Our Facilities Repair and Maintenance Service is Unsurpassed.
With more than 5,550 Field Service Technicians nationwide, we have the expertise to service doors, roll-up doors, gates, windows, lighting, plumbing fixtures and miscellaneous items within your facility - all in a timely manner. We understand the demanding schedules of facility maintenance and loss prevention professionals, and we know that any inconvenience, from a broken window to a blown electrical system, can be a serious setback. Additionally, with our product line of security closures and availability of loss prevention products (including key systems), loss prevention managers can rely on USAFM for almost all of their needs.
Metro is a dynamic company that is continually evolving to meet the industry's needs. Our dedicated service teams and account managers are trained to focus on your needs and expectations. At our corporate offices in New York, we provide ongoing training in repair categories and continual mentoring by management.
Dedicated Customer Service Teams Ensure High Quality.
When you call Metro Service Solutions, we give you true personal service. As a Metro Service Solutions client, you will be given a committed personal service representative. You will not be bounced around to others who are not familiar with your needs. You will have a single point of contact who knows your business. A Team leader will be responsible for overall quality assurance and maintain this by consistent corporate customer and field technician contact. 100% of service requests are followed up on by a member of your dedicated service team who are familiar with your policies, procedures and field personnel.
We take pride in the friendly, effective services we provide our corporate retail chain customers. Here's what some of our valued customers have to say about it. As your one-stop facilities maintenance company, we'll work hard so that your words might grace our testimonial trophy case too!
"Thanks for checking in! Things are going very well and Corissa is OUTSTANDING! She is obviously knowledgeable, very helpful and flexible with work orders, and does great follow up/follow through! The vendor base seems strong and capable, but I rely on Corissa for that. I am glad to be working with Metro Door! Thanks for getting it started."
- TD Bank, Regional Facilities Manager, January 28, 2009
"It has been a pleasure partnering with Metro Door over the last 10 plus years to provide quality repair & maintenance service to our 1,300 stores nationwide. Samantha, Lisa and your entire team has done a fantastic job servicing our account and we appreciate their efforts."
- Manager of Repair & Maintenance, National Jewelry Retailer
"No service provider is perfect. Metro Door doesn't ever forget that. They are true pros and get the job done. They have fewer escalations than our other providers. Whenever there is a problem their responsiveness is incredible and they get it fixed right no matter what it takes. They never waste my time with excuses, they just deliver."
- Retail Facility Manager, Entertainment Company
"Hi Metro-I want to thank you because you guys are doing absolutely awesome! I have had a couple DM's e-mail me saying how quickly everything is being done and how happy they are! We really appreciate it! Keep up the good work! Thanks so much!...."
- West Coast Retailer
"Thanks for your awesome response. I really appreciate all that you do to help us run a smooth business. I look forward to working with you this coming year!"
- Retail Operations Analyst, Oregon
".... that's why I like USAFM; everyone is always nice and they do follow-ups. That's a big deal for me!"
- Maintenance Supervisor, OH
"....Service and follow-up are fine, great. I'm very happy with USAFM."
- Maintenance Manager, PA
".... I love USAFM. My service representative always lets me know what is going on and keeps me on my toes regarding open proposals. People at USAFM call back and that is so important."
- Retail Facilities/Construction Manager, MN
"....As Facilities Coordinator, I deal with a lot of service companies, some good, some bad. I am writing today because the level of service we are currently receiving at USAFM is superior. I just wanted to take a minute to thank you for providing us with such good service."
- Facilities Coordinator, MA
Our Service Mission Statement
Each service employee is thoroughly committed to the retail and commercial marketplace. Our goal is to provide high quality, cost-effective maintenance and repair services by working through the framework of new, more expedient and efficient technologies. With the cooperation or our extensive, independent service provider network and our family of professional employees, we will strive to assure expeditious delivery of maintenance and repair services.
To request additional information about our national service program, please click here.